"We answered 25,286 Phone Calls.
With 98% of new claims processed within 14 days of receiving last piece of info, almost 90% of Rent Allowance new claimants paid on time, and a customer satisfaction rate of 91% together with a 97.6% payment accuracy on review thier performance is outstanding. Bravo indeed. With a lead team of over twenty years local experience and an average role of 35 staff serving on the frontline of lesser fortunes tis good to know they know. Statistically.
Systems Change. The local office is currently running two systems, concurrently, the Olde and the New, that old favourite Universal Credit (Universal Tax Credit)
"One simple payment
- Paid monthly in arrears
- For people in and out of work
- Working age customers"
Eh? The combination of six into one: Housing Benefit, Working Tax Credits, Income Based Employment & Support Allowance, Income Support, Child Tax Credit, Income Based Jobseekers Allowance.
There is a six week delay with the 1st payment being made six weeks after application, it is based on RTI (real time information) (via a national HMRC database) and is for people In and Out of work.
Further for all self employed people a minimum income will be imposed at a minimum wage rate based on full time hours. There are expected to be 4.5K locally to be transferred into the new UC system to be completed during 2017.
However with the Universal Credit started in 2013 set to be completed by 2017 tis now on its 11th delay, 5 years behind schedule and complete transfer from the Olde to the New is by 2022. All the sixes... tis indeed a Nightmare before Christmas. .. still, high hopes... and great expectations?
The National Picture :
"Commenced October 2013 due to finish 2017
Most recent delay announced in July 2016
Recent delay is the 11th such delay
Now project due to be completed March 2022
Now 5 years behind schedule
402k claimants at October 2016
161k working at October 2016
3.4 million still on HB and aged under 65"
The Local Picture :
"Live November 2015. Only single people without children
433 UC claimants in Scarborough at 10 November
85 UC claimants in Whitby at 10 November
No accurate figures on numbers claiming Housing costs but thought to be around 30%
Full Service due February 2018 for Scarborough and Whitby, August 2018 for Loftus"
Local Effects of Government Welfare Reform :
"Social sector size criteria restrictions (‘under-occupancy’ ‘Spare Room Subsidy’ or ‘bedroom tax’) August 2016 – 681 cases (572 14% average loss £12.88, 109 25% average loss £23.39)"
The Benefitz Cap :
"Benefits CAP introduced April 2013
CAP income to £20,000 for couples or £13,400 for single people from 7 November
12 Families originally affected
78 now affected with average loss of £42.91 , largest loss £136.43
Contacted affected people to try to help"
Ooops .. https://www.youtube.com/watch?v=2Abk1jAONjw
"Limiting the number of dependant additions to a maximum of two for births after 1 April 2017
No automatic Housing Benefit/UC Housing Costs for under 22 year olds April 2017?
LHA cap for general needs social sector rents – put back a year to April 2019"
Full local service is due for completion February 2018. Council Tax is not included as this is devolved locally. With over 1000 per week expected to be completed on-line, there is no face to face.
Ok, so what is the point, why bovver? ... pay attention to detail: ".. a Discretionary Housing fund of £178,678 last year, now £225,027"
Use it or lose it. This Discretionary Fund takes into varying hardship 'factors' and is decided locally.... mind tis not for Bingo, four, for those in deep do do.
Seasons Greetings :
Wishful thinking ...
Ah, so ... Great Yarmouth